Director of Implementation

Company Description:

TruLab, Inc. is an RTP-based mobile technology company that provides biosample tracking and management solutions for clinical trials. TruLab’s mission is to eliminate loss of samples provided for research by patients. The TruLab solution empowers drug developers to track biosamples from the point of collection in real-time and ensure protocol compliance and data integrity in clinical studies. Founded in 2018, TruLab has a vision to bring much needed innovation to biosample tracking to advance the research and development of new medical therapies.

Position Overview:

TruLab is seeking a Director of Implementation that will oversee all aspects of implementation and manage a team of Product Analysts. This individual will execute on implementation activities including study setup, client onboarding, clinical site onboarding, product configuration, training, and support. Ideal candidates are detail-oriented, proactive, and thrive in a fast-paced, dynamic, and unstructured environment. Candidates should have a passion for service to clients, the ability to learn quickly and execute with excellence, and possess excellent organization and communication skills.

The right candidate will engage in continuous improvement of people, processes, and systems to create a scalable implementation organization to onboard studies from new and existing clients. This role will report to the Chief Operating Officer and Chief Product Officer.

What You’ll Do:

• Lead a growing team of Product Analysts
• Manage client relationships with project lead counterparts
• Closely manage project timelines and ensure deadlines are met
• Coordinate internal resources in product, implementation, and support to ensure success of client onboarding, training, and support
• Provide regular progress reports for each project
• Communicate upsell opportunities to the sales team

What You’ll Need:

• 5-7 years of experience in project management
• Demonstrated track record of leadership and teambuilding
• Highly organized, can juggle multiple testing projects simultaneously
• Strong written and verbal communication skills
• Experience working in a heavily regulated industry (pharmaceutical, biotechnology, financial services, etc.) and/or knowledge of FDA Quality Regulations (21 CFR Part 11, GxP) is a plus
• Bachelor’s degree

What You’ll Get:

• Exposure to all aspects of building a disruptive technology company
• Close contact with TruLab’s experienced leadership team
• An opportunity to have a voice in major decisions
• To be part of the team revolutionizing sample tracking and advancing clinical research
• Opportunities to advance and develop as the company grows
• Flexible, personalized, and remote work schedule

For more information, please contact Danny Sharman at danny.sharman@trulab.com